Refund Policy

Refund Policy for QuickShine

At QuickShine, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we are here to assist you with the refund process. Please review our refund policy below for details on how to return or request a refund.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • Timeframe: Refund requests must be made within 6 days from the date of delivery.
  • Condition of Products: To qualify for a refund, the items must be in new, unused, and resellable condition with all original packaging, tags, and labels intact.
  • Non-refundable Items: We do not offer refunds on:
    • Gift cards
    • Digital products or downloadable content
    • Used or opened personal care items
    • Sale or clearance items (unless defective)

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Customer Service: Reach out to us via quickedshine247@gmail.com or 0937250515 to initiate a refund request. Be sure to include your order number and the reason for your refund.
  2. Return Authorization: If your refund request is eligible, we will issue a return authorization along with instructions on how to return the item.
  3. Return the Item: Send the item back to the return address provided. You are responsible for the return shipping costs unless the refund is due to an error on our part (such as a damaged or incorrect item).
  4. Refund Processing: After we receive the returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method.

3. Refunds for Damaged or Defective Items

If your item is damaged or defective upon arrival, we offer a full refund or exchange. Please contact us within 7 days of receiving your order if you believe the product is damaged or defective, and we will assist you with the return and refund process.

4. Refund Method

  • Original Payment Method: Once your refund is approved, the amount will be credited back to the original payment method used at checkout.
  • Processing Time: Refunds may take up to 7 business days to appear in your account, depending on your payment provider.
  • Shipping Costs: Shipping fees are non-refundable unless the refund is due to an error on our part (such as sending the wrong or defective item).

5. Order Cancellations

  • Before Shipment: You may cancel your order within 5 hours of placing it, provided it has not already been processed or shipped.
  • After Shipment: Once your order has been shipped, you will need to follow our return process to receive a refund.

6. Partial Refunds

In some cases, we may issue a partial refund for the following reasons:

  • The item is returned in a condition that does not meet our return criteria.
  • Missing original packaging, tags, or labels.
  • The item shows signs of use, damage, or tampering.

7. Exchanges

If you wish to exchange a product, please refer to our Exchange Policy [link to Exchange Policy]. In some cases, exchanges may be processed as a refund, and a new order may be required for the replacement product.

8. Contact Us

If you have any questions or need assistance with a refund, please contact us:

Email: quickedshine247@gmail.com
Phone: 0937250515